Privacy
01
What we collect
Account data you give us (name, business, email, phone, billing details), and call data generated when Nomi answers your line: the audio recording, a transcript, caller phone number, call time and duration, and the fields your booking rules capture such as address and job description.
02
Why we collect it
To answer calls and write bookings on your behalf, to bill you accurately, to support you when something goes wrong, and to improve speech accuracy. We do not sell personal data, and we do not use your call content to train models for other customers without a signed agreement that says so.
03
Who sees it
You and the users you invite. Our support engineers can access a call only when you ask us to look at it, and every access is logged and shown to you. Sub-processors are limited to our telephony carrier, speech provider, cloud host and payment processor; the current list is in the dashboard.
04
How long we keep it
Transcripts follow your plan: 90 days on Solo, one year on Shop, three years on Fleet. Audio is kept 30 days by default and you can shorten that to 7 or extend to match your transcript window. Deleting a call deletes the audio and the transcript within 24 hours.
05
Caller rights
A caller can ask for their recording to be deleted, or ask not to be recorded. If they ask not to be recorded, Nomi stops recording and continues the call from notes. Forward those requests to privacy@nomi.com and we action them within five business days.
06
Security
Data is encrypted in transit and at rest. Access is SSO and MFA only. We run SOC 2 Type II annually and the report is available under NDA. If a breach affects your data, you hear from us within 72 hours with what we know and what we are doing.
07
International transfers
Call data for US numbers stays in US data centers. If you connect a number outside the US, tell us and we will route to the nearest supported region. We use standard contractual clauses where a transfer is necessary.
08
Contact
Questions, requests or complaints go to privacy@nomi.com, or by post to Nomi, 1104 Rio Grande St, Austin TX 78701. If you are not satisfied with our answer you can complain to your state attorney general or supervisory authority.
09
Call recording policy
Every call Nomi answers opens with a recording notice, before any question is asked. It cannot be switched off.
Eleven states require every party on a call to consent to being recorded. Rather than track which rule applies to which caller, Nomi gives the notice on every call, everywhere. You can edit the wording in the dashboard but you cannot remove it, and the notice is spoken before the first question.
A caller who objects is not recorded — Nomi continues the call from notes only.
Audio is deleted after 30 days by default; you can set 7 days or match your transcript window.
Recordings are never used to train models for other customers, and never sold.
A caller can request deletion of their own recording; we action it within five business days.
